Author: Kayla Schlein

This blog was written by Clay Resweber ’18, 2018-2019 Davidson Impact Fellow for the Charlotte Community Health Clinic (CCHC).

This might seem obvious, but one of the best parts of being a Davidson Impact Fellow is having the opportunity to integrate yourself into an organization and participate in its operation. In my experience at Charlotte Community Health Clinic (CCHC), I feel like my fellow coworkers and leadership team have taken many steps towards teaching me about the mission of the clinic, our operating procedures, and the history of our organization. The clinic’s mission and operations are on the minds of our staff every day as we find ways to better treat and relate to our patients, but one aspect that often gets lost in the daily routine is the story of where are our clinic came from. This history is interesting in itself, and helps to explain the obstacles that our clinic faces today.

In the world of healthcare, there are a few different types of practices that are designed to cover different populations of people. On one end of the spectrum you have private practices, clinics run by physicians which have a lot of freedom in deciding what procedures they treat, who they want to see, and what insurance types they will accept. Hospitals also exist towards this end of the spectrum, but often have restrictions and guidelines on how they can operate that provides them less freedom than a private practice would. On the other end of the spectrum exist free clinics, which, from my understanding, exist due to the virtues of volunteers and are designed to treat uninsured patients. The nature of their target population means that the clinic will not be fully reimbursed for the services they offer their patients, which restricts the types of procedures they can provide, their hours of operation, the number of patients they can see, and a multitude of other factors of which I am unaware. These types of clinics exist because of the stewardship and service of dedicated staff and providers, which often reflects in the quality of care and atmosphere found within them.

Somewhere in between a free clinic and a hospital or private practice is the world of federally qualified health centers (FQHC), often referred to as community health clinics. FQHC’s first appeared in America in the 1960s and were inspired by the health clinics of South Africa, which experienced more effective outreach and treatment by integrating themselves into the communities they served. It took a while for a system inspired by these South African clinics to take off in the US, but eventually, under the governance of the Health Resources and Services Administration (HRSA) within the Department of Health and Human Services, the government set up a program to follow the example of our South African counterparts. These FQHC’s receive grants from HRSA to help fund the cost of their operations. Further, HRSA offers many other grants for specific programs that FQHC’s can apply for based on their specific services and patient populations. Since they are designed to integrate themselves within the communities they serve, FQHC’s can and do serve patients of any payer type, including uninsured patients, Medicaid patients, Medicare patients, and 3^rd party insurance patients. Uninsured patients are responsible for a copay based off of their federal poverty level (FPL) designation to provide them with some investment in their healthcare. The grants that FQHC’s receive from HRSA are designed to offset the cost of these patients, but it is important to emphasize that community health clinics in America are able to provide primary care and references to specialty care to patients of all payer types.

What makes CCHC’s situation unique is that before becoming an FQHC 2 years ago, they operated as a free clinic for over a decade. This means that the clinic had a large population of uninsured patients using their services, used volunteer providers that completed services as they could, and had no federal reporting requirements. Since community health clinics have to report to the federal government and offer a wider range of services than a free clinic, the transition caused a large turnover in providers and staff which has now stabilized. However, one aspect of the change that we still grapple with today is in the payer mix of our patient population. Although we receive grants, both from federal and private sources, to help offset the cost of serving our uninsured patients, FQHC’s need to have a diverse payer mix including Medicaid, Medicare, and privately insured patients in order to be sustainable. Due to our history as a free clinic, we maintained a large percentage of uninsured patients that persists years after the switch.

Although all of us here at CCHC are happy to serve all types of patients, the fact remains that in order to remain sustainable and grow as an organization, we must find ways to attract other types of payers. Doing so has proved to be challenging, but we have undertaken many initiatives that will hopefully help us accomplish our objective of diversification. Learning about these projects has provided an interesting opportunity to learn which populations usually have different types of insurance, which paints a telling image of the American healthcare map. We have partnered with the local Men’s Shelter and Urban Ministries to place one of our nurses in Charlotte’s homeless shelters and provide us intimate access with the city’s homeless population, who often have Medicaid coverage. CCHC has also pursued partnerships with different elderly organizations in an attempt to reach a population of people that are provided with Medicare coverage. Initiatives to establish our clinic in schools allow us to attract more school-aged children, who enjoy Medicaid coverage under CHIP. Meanwhile, our uninsured patients are largely Hispanic adults, but represent a diverse population of Charlotte citizens.

Having worked in the clinic for 6 months, learning about these initiatives and operations has made a huge impact on informing me about America’s healthcare situation. The government programs we have in place show some of our most vulnerable populations, many of which all of us have some connection to, and the lengths that our representatives have taken to provide for them. Our uninsured patients show another part of the picture, of those who are vulnerable and do not receive assistance. Figuring out how to reach each of these very different groups of people is a unique challenge, but one that lies close to the heart of a clinic such as CCHC, which is dedicated to serving people in a city such as Charlotte. I quickly realized that understanding the vision and initiatives at CCHC requires an understanding of our history and free clinic roots, which has been fun and interesting to learn about in itself. Using these lessons to connect CCHC to the larger picture of American healthcare has been a real privilege, one that I hope to take with me in a career as a healthcare provider.

This blog was written by Meredith Hess ’18, 2018-2019 Davidson Impact Fellow for the Habitat for Humanity International.

If I have learned one thing about Habitat for Humanity since starting my fellowship here in July, it is that there is always more to learn. Sometimes, that can feel daunting. Habitat for Humanity operates in over sixty countries, all fifty United States, the District of Columbia, and Puerto Rico. Our programmatic approach varies based on country and community context (as all development should), and we recognize that there is no one-size fits all solution to providing safe affordable housing. It is impossible for one person, let alone someone like myself who has only been with the organization for five months, to know and understand all that happens within the organization. Our network extends farther than I am sure I will ever fully know.

Because our network is far-reaching, and my team works across various domains, there are days where my work feels spasmodic, and my tasks vary a great deal. For example, a few weeks ago my work load for the day included working on documentation for a grant application for an allotment of over $12 million USD, and working on formatting a PowerPoint presentation graphic for our updated WASH (Water, Sanitation, and Hygiene) strategy. Both tasks needed to get done, and both were within my domain by virtue of my position on the Global Programs Design and Implementation team. I couldn’t help but laugh thinking about how different these tasks were. It can be easy to lose sight of your purpose in an organization or your role on a team when your tasks feel disjointed and disconnected from other components of the organization. What I have learned, from watching my colleagues and talking with my mentors, is that it is powerful and necessary to take ownership of a task, no matter the scale.

Being entrusted with any task, whether it seems big or small in the grand scheme of things, provides an opportunity to demonstrate your flexibility, competency, and management capabilities. I have felt incredibly privileged here at Habitat for Humanity International, being given the chance to represent the organization at various conferences and meetings, both local and out-of-state. I am sure that in part I have been given the opportunities I have because I have embraced and executed smaller tasks with the same sense of responsibility as I have larger tasks. This is an incredibly important lesson to for anyone to learn in their first-year post-grad: embrace the task, no matter the scale. No work is beneath you when you are working towards a common goal with others, for others.

This blog was written by Helen Mun ’18, 2018-2019 Davidson Impact Fellow for the Georgia Justice Project.

As of November 2018, I am five months into my fellowship and seven months post-graduation, and I am still growing into the new world of professionalism. After riding many highs and lows in my role at Georgia Justice Project, I now find myself reflecting on how far I have come in my first professional job after graduating from Davidson.

Georgia Justice Project is a legal non-profit organization, and our building is divided into what we call “the legal side” and “the social services side.” My workspace is on the legal side, among the offices of all of our attorneys. Everyone is busy and stressed, which is characteristic of the legal profession and of the non-profit environment, as we try to serve as many indigent clients as we can with our limited time and resources. The office environment is also relatively fast-paced and can sometimes be chaotic as new issues arise or clients drop in unannounced.

My first few weeks were dedicated to learning about Georgia’s criminal justice system and laws, the client base that Georgia Justice Project serves, and the various positions and roles of our twenty or so staff members, which include lawyers and paralegals, social workers, development staff, and others. I spent my first few weeks reading reports, listening attentively in meetings, asking plenty of questions, managing multiple projects, making mistakes and learning from them. I often felt overwhelmed by the steep learning curve, but I made steady progress and received support from the people around me. In October, I asked my direct supervisor and Legal Director of the organization for a three-month evaluation and was pleasantly surprised to hear her glowing positive feedback.

The recognition of my efforts to learn quickly and the initiative I took in certain projects buoyed me, and that newfound confidence helped me to become more proactive and independent in my roles on the policy team and on the legal team. My supervisor began to entrust me with additional responsibilities, and although I was excited at the prospect of contributing more, self-doubt and feelings of imposter syndrome began to settle in. I questioned whether I was qualified, whether I belonged in this space, and began to overthink even the small, relatively inconsequential decisions that I made on a daily basis.

I recently spoke with a trusted mentor and friend of mine about my struggles to adjust into this professional sphere. She shared with me that, although she has been in the workforce for many years, she sometimes feels similarly and constantly reminds herself that she earned her seat at the table. At her encouragement, I reflected on all the personal and professional milestones I have accomplished and all the changes and challenges I have faced in 2018. It is a long list, but after remembering all of these things, I realized just how well I have been doing at a new job in an intensive and fast-paced environment. I am proud of how much I have learned and adapted in my new role, and I encourage all who are enduring similar challenges to celebrate your accomplishments, take your mistakes in stride as learning opportunities, and to sit at the table like you belong there.